Terms and Conditions
Online Booking Terms and Conditions
The terms and conditions detailed below apply to all online bookings at www.lochmelfort.co.uk. Please note that for promotional bookings the relevant terms and conditions should be consulted.
When you make a booking, your contract (which shall include these terms and conditions) will be with Loch Melfort Hotel, registered address Loch Melfort Hotel, Arduaine, Oban PA34 4XG.
Dinner reservations cannot be guaranteed online. If your booking includes dinner, please contact the hotel direct or click here to book your dining time if you are not flexible (between 5.30pm and 9pm daily) prior to completion of your online booking. Please note that the price being offered currently cannot be guaranteed should you not complete your booking at this stage.
All rates featured on the Loch Melfort Hotel are offered subject to availability and Loch Melfort Hotel reserves the right to refuse any booking for good reason.
All prices shown online are in £’s per room per night (unless otherwise stated) based on 1 or 2 people sharing a twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 4 night stay may apply. These rates apply to pre-booked stays only.
All prices include Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you are given a written confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel’s bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Loch Melfort Hotel that you irrevocably authorise Loch Melfort Hotel to debit your credit or debit card (see ‘Deposits and Pre-payments’ below) for the amount of any shortfall.
What the Price Includes
Website prices include twin or double bedrooms, direct dial telephone (calls chargeable) and private en suite bathroom. Due to our location, there is very little mobile phone reception in hotel rooms, but it is available on the path towards Arduaine Garden and with 4G. Wi-Fi Calling also works for calls and texts if applicable to your phone.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Saturday and Sunday nights.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
We have two suites in the hotel which can be booked at a higher rate than our standard rooms.
Individual guests using a double or twin room are charged the standard single occupancy rate, as shown online.
Children under the age of 2 can stay free, when sharing a room with 2 paying adults on the same meal basis. Children from the ages of 3 to 12 will be charged at £20.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken), when sharing a room with 2 paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds will need to be used where such accommodation is sought. Children over 12 will be charged the full adult rate.
Guests with Impaired Mobility
Loch Melfort Hotel has 11 ground floor bedrooms available for guests with impaired mobility with two having a walk in shower specially adapted. Please call the hotel direct for details.
We have several dog-friendly rooms available for guests to bring their pets with them . An extra cleaning charge of £10.00 per day will be levied to the room bill. Please see our dog rules here
Plentiful car parking is available.
Checking In and Out
Arrival and Departure
Hotel rooms are available from 15.00 hrs on the day of arrival. Rooms must be vacated by 11:00am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a choice from the hotel’s a la carte menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner. Please Note: Dinner reservation times cannot be guaranteed at this stage. If your booking includes dinner, please contact the hotel direct to book dining times.
Book on-line at www.lochmelfort.co.uk. Due to the nature of some of our products, not all of them are available on-line. Hotel reception is available to take your booking 7 days a week from 8.00am to 11.00pm, although this may alter during winter months. If you make a booking through Loch Melfort Hotel website booking system or direct with the hotel, you will be asked to guarantee your booking with a deposit by credit or debit card.
Deposits and Pre-Payments
A non-refundable deposit of 50% or a pre payment will normally be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms. See “Cancellations and Amendments” below for details.
Non-refundable/Advance purchase packages and Fully Flexible deals have different terms.
For our Christmas and Hogmanay packages, a non-refundable £250 deposit is required at the time of booking with the balance due by 1st December.
Balance of Monies Outstanding
Prior to your departure from the hotel you will be required to settle your bill. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Loch Melfort Hotel accepts all major credit cards. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.
Cancellations and Amendments
All cancellations must be made in accordance with our cancellation terms below.
Most of the rates featured on the Loch Melfort Hotel website may be cancelled without further charge up to 2 weeks before arrival. The deposit can also be used against a future stay within six months of the original arrival date. However, cancellation terms may vary according to the type of rate which you have booked, for example our Christmas and Hogmanay packages are non-refundable and final payment is taken 4 weeks before the event, and depending on the number of rooms. If booked within 14 days and then cancelled, the deposit is then forfeit. Large groups are payable one month before arrival.
A cancellation charge equal to the total cost of the first nights stay, minus the deposit already paid will be due with cancellations within 48 hours of arrival. A cancellation charge equal to the total cost of the whole stay, minus the deposit already paid will be due with Cancellation on day of arrival.
Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the first night’s accommodation. A cancellation number must be obtained to ensure that such charges will not be levied.
Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Loch Melfort Hotel; or
- cancel your reservation and receive a full refund of any monies which you have paid to Loch Melfort Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We would advise guests to take out travel insurance against unforeseen cancellation.
Complaints or Comments
Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to Calum and Rachel Ross, Loch Melfort Hotel, Arduaine, Oban PA34 4XG.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Loch Melfort Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Loch Melfort Hotel’s liability for the death or personal injury of any person caused by the negligence of the Hotel or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.
Any bookings made with promotional discounts cannot be cancelled or changed. Cancellations made will forfeit the promotional offer.
Additional Terms & Conditions will apply for any promotional campaigns. Please see specific campaign Terms & Conditions for further details.