Loch Melfort Hotel in Arduaine won not 1 but 2 of the prestigious Hotel Excellence Awards sponsored by HRS at an awards ceremony in London on Wednesday 26 January. Winning both Excellence in Customer Service and Best Family Friendly Hotel in the small hotel category, proprietors Calum and Rachel Ross praised their fantastic team of staff who work tirelessly all year to go the extra mile for all their guests.

Recruiting and keeping quality local employees gave us the basis for forming a great team with visible continuity. Guests love speaking to locals who have knowledge of the area and can advise them on things to do and see. They also love to see someone they recognise when they return!

Nothing is too much trouble. On bonfire night last year, one family left their 4 year old with Rachel to watch the hotel bonfire and have sparklers with the other children whilst they had a lovely romantic dinner and watched through the window. When they left they said it was the most magical weekend they had ever had!

We aim to provide a home from home experience in our hotel, with the personal touch at every level, for example a selection of toys put in rooms for arrival or fresh flowers in our suites.

In 2010 the hotel also won a Social Responsibility Award for their work with the NTS Arduaine Garden next door.

Visit the HRS Hotel Excellence Awards website to read the full case studies on Excellent Customer Service and Best Family Friendly Hotel.